Privacy Policy

OM HOMOEOPATHIC Hospital & Healing Centre (“OM HOMOEOPATHIC”, “Hospital”, “we”, “our”, “us”) recognizes that the privacy, confidentiality, and protection of personal and medical data are fundamental rights of every individual.

This Privacy Policy explains how we collect, use, store, process, disclose, safeguard, and retain information obtained through our website and digital platforms.

01 Definitions

Personal Data: Any information that identifies or relates to an identifiable individual.
Sensitive Personal Data: Health, medical, biometric, or financial information.
Processing: Collection, storage, usage, disclosure, transfer, or deletion of data.
User / Patient: Any person accessing our website or services.

02 Applicability & Coverage

Website visitors
Patients (online & offline)
Caregivers and family members
Online consultation users

03 Information We Collect

3.1 Personal Identification Data

Basic information required for registration:

Full Name Gender DOB / Age Contact Number Email Address City, State, PIN

3.2 Medical & Health Data (Sensitive)

Collected only with explicit consent for treatment purposes:

Present complaints, symptoms, and medical history
Diagnosis, treatment plans, prescriptions
Reports, scans, images, or documents
Tele-consultation audio/video data

This data is handled with strict medical confidentiality.

3.5 Payment & Transaction Data

Transaction reference IDs
Payment status & Billing details

We do not store card, UPI, or bank credentials.

4. Purposes of Processing

Medical diagnosis and treatment
Appointment scheduling
Patient record maintenance
Legal and regulatory compliance

5. Legal Basis

Explicit patient consent
Medical necessity
Contractual obligation
Statutory requirements

06 Consent Management

Consent is obtained through forms, checkboxes, verbal confirmation, or digital acknowledgment.

Note: Consent may be withdrawn at any time. However, withdrawal of consent may limit our ability to provide services or complete treatment plans.

09 Data Security & Safeguards

SSL Encryption

Secure Hosting

Role-based Access

Regular Audits

Staff Agreements

Secure Backups

10 Data Sharing & Third Parties

Authorized doctors and healthcare staff
IT service providers under strict contracts
Payment gateway providers
Diagnostic partners (with consent)
Government authorities when legally mandated

We never sell or rent personal or medical data.

12 Patient & User Rights

Right to Access	Access your personal data held by us.
Right to Correction	Correct inaccurate information.
Right to Withdraw	Withdraw consent for future processing.
Right to Deletion	Request deletion (where legally permissible).
Right to Complain	Lodge a complaint with authorities.

13. Children & Minor Data

Data of minors is collected only with parental/guardian consent. We do not knowingly collect data from children without supervision.

18. Legal & Regulatory Compliance

We comply with the Information Technology Act, 2000; IT Rules, 2011; Digital Personal Data Protection Act, 2023; and applicable Telemedicine guidelines.

17. Medical Disclaimer

Website content is informational only. It does not replace professional medical advice. Treatment outcomes may vary per individual.